Turbans Are Fine After All

Let me preface this by saying that I am not a soccer fan. On TV, the only thing worse than watching soccer is watching reality shows. I also resent that soccer can be found and watched for free, but until TSN just recently inked a deal with Rugby Canada, I was required to pay upwards of $16 per month if I wanted to watch any Rugby on TV. Even now, English Premiere League matches can be easily found, while Top 14, Heineken Cup or Super Rugby matches are conspicuously absent.

I mean… you’re more likely to see Aussie Rules on RDS than you are to see rugby!

That being said, this whole “turban ban” in Quebec has really pissed me off. Not because Continue reading

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Building Better Data

When I started at iPerceptions five years ago (an eternity in “internet time”), many of the conversations with both prospects and clients revolved around education. Few people knew what Voice of Customer (VoC) was, and fewer still were using it.

Clients were ecstatic to review the data that we presented, as it gave them a novel and deeper understanding of their online traffic.

Change is the only constant when dealing with the internet, and the VoC space is no exception. After a few short years, the questions our clients were asking us had changed. “Tell me about my customers” evolved into the much more interesting, yet more complicated to answer: “Nice charts; so what?” Continue reading

Quebec Protesters; Poor Social Engineers

Its been no secret that I am opposed to all this “red-rag” nonsense that is going on in Quebec right now. I feel the protesters are behaving like spoiled, petulant children, pitching a fit in the grocery store because their mother just told them they couldn’t have that chocolate bar.

Thanks to an Op-Ed linked on my wall by a red-wearing acquaintance of mine, I have now discovered that protesters are horrible social engineers, on top of being a blight on this fair city.

Continue reading